Effective Date: October 4, 2025
Last Updated: October 4, 2025
Important: These Terms of Service govern your use of 24Hour Locksmith Queens’ website and all locksmith services provided by our company. By contacting us, scheduling a service, or using our website, you agree to these terms. Please read them carefully before requesting assistance.
For immediate emergency locksmith help, call us anytime at (646) 543-7472 — our 24/7 technicians are ready to assist throughout Queens, NY.
1. Service Description
24Hour Locksmith Queens provides professional, licensed, and insured locksmith services for homes, apartments, vehicles, and commercial properties.
Our services include but are not limited to:
24/7 Emergency lockout services (home, office, vehicle)
Lock installation, repair, and replacement
Smart lock & keypad system installations
Rekeying for homes, apartments, and businesses
Deadbolt, knob, and patio door lock setups
Safe opening and maintenance
Mailbox, gate, and cabinet lock repair
High-security lock upgrades
Commercial hardware installation and maintenance
Master key systems, panic bars, and access control setup
2. Service Areas
We proudly serve customers across Queens, New York, including but not limited to:
Astoria • Flushing • Forest Hills • Jamaica
Long Island City • Ridgewood • Bayside • Elmhurst
Corona • Fresh Meadows • Glendale • Rego Park
Howard Beach • Rockaway • Kew Gardens • Woodhaven
If you’re located outside these areas, please call (646) 543-7472 to confirm technician availability.
3. Pricing and Payment
3.1 Service Call Fees
A standard service call fee applies to all visits.
After-hours, weekend, or holiday rates may differ.
You’ll receive a clear quote before any work begins.
Prices may vary depending on lock type, security level, or hardware requirements.
3.2 Payment Terms
Payment is due immediately upon completion of service.
Accepted methods: Cash, credit/debit card, and digital payments (Zelle, Apple Pay, etc.)
Card transactions may include small processing fees.
Verbal or written estimates are always provided upfront.
4. Response Times and Availability
We aim to arrive within 15–30 minutes, depending on:
Your location in Queens
Traffic or weather conditions
Technician availability
Response times are estimated, not guaranteed, but we always prioritize emergencies.
5. Customer Responsibilities
To ensure smooth and secure service, you agree to:
Provide accurate address and contact details
Present valid ID and proof of ownership or authorization
Remain present (or assign a representative) during service
Ensure safe, accessible work conditions
Make payment upon completion
Notify the technician of alarms, intercoms, or building access rules
6. Proof of Authorization
For safety and compliance, 24Hour Locksmith Queens requires:
Residential Services: Photo ID matching service address
Rental Properties: Landlord or property manager approval if needed
Business Locations: Proof of employment or written authorization
Vehicles: Registration and valid driver’s license
We strictly follow verification protocols to prevent unauthorized access.
7. Liability and Limitations
7.1 Service Limitations
Certain high-security locks or systems may not be serviceable in the field.
Minor lock or door damage may occur during forced-entry lockouts.
We are not liable for pre-existing damage or worn lock components.
7.2 Limitation of Liability
Our total liability is limited to the amount paid for the specific service.
We are not responsible for:
Lost keys, profits, or revenue
Property or content damage (unless proven negligent)
Delays caused by uncontrollable factors (traffic, weather, emergencies)
8. Warranty
We stand by our workmanship and use of quality materials:
Parts: Manufacturer warranties apply to all installed hardware.
Labor: 30-day warranty on installations and repairs.
Emergency Calls: If an issue recurs within 24 hours, we’ll return at no extra charge.
Warranty does not cover misuse, tampering, accidents, or natural wear and tear.
9. Service Guarantee and Refund Policy
Your satisfaction is our top priority at 24Hour Locksmith Queens.
Service Guarantee: Every job is performed by trained, licensed professionals using top-grade tools and hardware.
Rework Policy: If the same issue reoccurs due to our workmanship within the warranty period, we’ll re-service it at no additional cost.
Refunds: Considered on a case-by-case basis if a service cannot be completed or reasonably corrected.
Non-Refundable Situations:
Completed and approved work
Emergency service call or dispatch fees
Installed or customized locks/hardware
We aim for resolution first — refunds are issued only when a fair solution isn’t possible.
10. Cancellations and Rescheduling
Cancellations before dispatch are free of charge.
Cancellations after a technician is en route incur the service call fee.
Emergency dispatch fees are non-refundable once a technician is on the way.
Weather or safety-related cancellations will not be charged.
11. Privacy and Data Protection
Your personal information is handled securely and never sold or shared.
We collect only what’s necessary to schedule, complete, and follow up on locksmith services.
For details, please review our Privacy Policy.
12. Force Majeure
We are not responsible for service delays or failures due to causes beyond our control, including:
Severe weather, power outages, or transportation issues
City emergencies or government restrictions
Material shortages or supplier delays
13. Dispute Resolution
We encourage direct contact for any service issues — we’ll make it right.
These terms are governed by New York State law.
Any disputes shall be filed in a court of competent jurisdiction in Queens County, NY.
Both parties agree to attempt informal resolution before pursuing legal remedies.
14. Modifications to Terms
We may update these Terms of Service periodically. Changes take effect once posted on our website. Continued use of our services means you agree to the latest version.
15. Severability
If any term or condition is found invalid or unenforceable, the remainder shall continue in full effect.
16. Emergency Locksmith Disclaimer
Response times are best-effort estimates based on real-time conditions.
Rates vary depending on service type, distance, and time of day.
In life-threatening situations, please call 911 before contacting us.
24Hour Locksmith Queens reserves the right to prioritize service calls based on urgency and safety.
Contact Information
24Hour Locksmith Queens
📍 Serving all neighborhoods of Queens, NY
📞 (646) 543-7472
🌐 https://www.24hour-locksmith-queens.com
📧 info@24hour-locksmith-queens.com
🕒 Available 24 hours a day, 7 days a week
Licensed • Insured • Local Queens Locksmith Experts
By using 24Hour Locksmith Queens’ website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.